1. Delivery
1.1 Delivery date:
Any date or period for delivery shall be considered as indicative only, although it is our policy to try to fulfil all orders within 3 working days. Orders for products that are not readily available for immediate sale will not be accepted unless agreed to by the customer. In such a case, Rob McAlister Ltd will agree a delivery schedule which shall also be considered as indicative only. Said products will be sent to you as soon as possible, when received from the manufacturer. Rob McAlister Ltd accepts no liability or responsibility for delays in the delivery caused by the manufacturer, or any other third party.
1.2 Shipping for UK destinations (Standard parcel service)
All products shipped to a UK destnation (with the exception of the Channel Islands - refer to clause 1.4), will be sent via DHL's standard parcel delivery service unless otherwise specified. DHL aim to deliver your product within 2-3 working days. This service provides automatic compensation cover in the event of loss or damage currently to the value of £32. It is the responsibility of the customer to seek compensation from DHL in the event of loss or damage. Rob McAlister will provide the customer with the postage details to facilitate this. Extra cover is available but should be requested by the customer at the time of order. Should the customer request extra cover, he/she will be charged in accordance with DHL's current service price.
1.3 Shipping for UK destinations (Express delivery service)
An expedited parcel delivery service is available upon request to UK mainland destinations (with the exception of the Channel Islands and some parts of the Scottish Highlands - refer to clause 1.4). Detailed coverage information is available upon request from our Customer Service team on +44 (0)1525 382938. This service takes between 1 and 2 working days. Although Rob McAlister Ltd takes every effort to meet the stated delivery target, this service is not guaranteed, and Rob McAlister Ltd accepts no responsibility for late delivery. This service is offered on the basis that deliveries will only be attempted between Monday 8AM and Friday 5PM. Please note that there are no evening or weekend deliveries unless previously arranged with Rob McAlister Ltd. Orders received over the weekend or after 4pm GMT that have requested this service , will be treated as having been placed at the commencement of the following working day (defined as being Monday 8AM to Friday 4PM - excluding Public and Bank Holidays).
1.4 Shipping for non-UK destinations
All products shipped to non-UK destinations (including Channel Islands) will be despatched via DHL's Standard International Service. The service offers a free parcel tracking facility and aims to deliver to mainland Europe within one to two working days, rolling out to as much as three to five days for hard to get to worldwide destinations. Prices are weight dependent. If you wish to track your parcel, please phone +44 (0)1525 382938 quoting your order number where you will be given a reference number to facilitate your request.
1.5 Non-delivered parcels
Our nominated courier sevice has a delivery policy of attempting delivery twice whereupon they will leave a card instructing the customer to either arrange a re-delivery or pick up the parcel from their nearest depot. If the customer does not collect the parcel or arrange a re-delivery, the parcel will be returned to Rob McAlister Ltd. Any charges incurred by Rob McAlister Ltd will be passed to the customer and required to be settled before the parcel is re-despatched. The customer will also be liable for the cost of re-delivery.
1.6 Free Shipping
Where an order is either designated as 'Free Shipping' or selected by the customer as 'Free Shipping', Rob McAlister Ltd will choose an appropriate and available shipping method whereupon the relevant shipping policy will apply as defined in these terms and conditions.
2. Return procedure
2.1 If the goods are to be rejected in the time limit set in clause 7 of our Terms and Conditions, the Customer shall comply with the return procedure as defined in clause 2.2, below. Rob McAlister Ltd will reject returned goods that are unsolicited from Customers that have not complied with the procedure set in clause 2.2 below.
2.2 Goods that are rejected by the Customer must be returned in a saleable condition, unless faulty. The Customer must fill in our Return Authorisation Request form with details of the rejection and supply the requested contact details. If it is agreed that the goods should be returned, the Customer will be issued with a Return Authorisation Number (RAN). The RAN must be clearly displayed on the returned goods and posted to: Rob McAlister Ltd, Unit 13, Youngs Industrial Estate, Leighton Buzzard, Bedfordshire. LU7 4QB. United Kingdom. The goods should arrive with Rob McAlister Ltd no later than 7 working days following the issuing of a RAN. Only when Rob McAlister Ltd has received the returned goods and validated the nature of the return will Rob McAlister issue a replacement or refund. The Customer will be entitled to reasonable postage compensation if the goods are deemed to be faulty. In the absence of a clear written instruction for a refund, Rob McAlister Ltd will default to a product replacement.
